Get answers to common questions about our services.
A tender is an official process in which government departments or companies invite suppliers and service providers to submit quotations or bids for providing goods or services. Interested bidders participate by submitting required documents, technical details, and price quotations according to the tender terms and conditions
For More details log-in on www.thetenders.com or call on 92760 83333
Any registered business, MSME, startup, entrepreneur, manufacturer, supplier, contractor, or corporate entity can participate in Government Tenders and GeM Tenders, provided they meet the eligibility criteria specified in the tender document. Eligibility may include business registration, financial capability, technical experience, and required certifications.
For More details log-in on www.thetenders.com or call on 92760 83333
There are several types of Government Tenders available in India, depending on the procurement process and buyer requirements. The most common types include:
Understanding these tender types helps businesses choose the right tender bidding opportunity and improve their chances of winning contracts.
An Open Tender is a public procurement process where any eligible supplier, contractor, or business can submit a bid. These Government Tenders are advertised on official eTender portals and provide equal opportunities for all qualified bidders. Open tenders ensure transparency, fair competition, and wider participation
For More details log on www.thetenders.com or call on 92760 83333
A Limited Tender (also called a Selective Tender or Restricted Tender) is a procurement process where only shortlisted, registered, or empanelled vendors are invited to submit bids. Unlike Open Tenders, these opportunities are not publicly available and are generally issued based on tender value, urgency, or specific procurement requirements.
For More details log-in on www.thetenders.com or call on 92760 83333
The key difference between these Government Tender types is who is eligible to participate:
Understanding the difference between Open, Limited, and Global Tenders helps businesses select the right tender participation strategy and increase their success rate in government bidding.
It refers to the process through which government agencies, public organizations, or entities acquire goods, services, or construction works to fulfill their operational needs or deliver public services.
It refers to formal procurement processes where public sector organizations, such as government agencies, invite bids from suppliers or contractors for the provision of goods, services, or construction projects.
- You can search for government and private sector contracts online. In India, the central hub for all government tenders is the Central Public Procurement Portal (CPPP). Local and state-specific portals, such as the Gujarat State e-Procurement System, are also widely used.
- You need basic requirements such as Digital Signature Certificate (DSC), Vendor Registration, Bid Documents.
Digital signatures are electronically generated and can be used to ensure the integrity and authenticity of some data, such as an e-mail message and protect against non-repudiation
- Technical Bid : Contains your company's credentials, experience, methodology, compliance with specifications, and proof of eligibility. Prices are not included here.
- Financial Bid (Price Bid) : Details your commercial offer, pricing, tax breakups, and overall cost to complete the project. This is typically opened only after you qualify the technical evaluation.
- Tender Alerts - Custom daily notifications for fresh tenders, corrigendum, and bid awards via email, SMS or Whats App.
- Document Access - Providing the actual tender documents, BOQs, and technical specifications.
- Bid Management & Consultant - End-to-end support, including DSC (Digital Signature Certificate) procurement, vendor registrations, EMD (Earnest Money Deposit) processing, and draft proposal writing.
- By monitor and aggregate public notices from thousands of sources, including:
- Central and State Government e-Procurement portals
- Public Sector Undertakings (PSUs)
- Global Tenders and Municipal Corporations
- Private sector organizations seeking vendors
You specify your business category, keywords, and geographic location. The service provider's AI or research team filters daily published tenders and delivers exactly what matches your business profile, so you do not waste time searching manually.
- EMD (Earnest Money Deposit) : A refundable financial guarantee submitted with your bid to prove your seriousness.
- Tender Document Fees : A non-refundable fee charged by the buyer just to download and participate in the tender document.
- GeM (Government e-Marketplace) : For common use of goods and services.
- CPPP (Central Public Procurement Portal) : For central ministries and departments.
- State e-Procurement Sites : Portals like Gujarat (n)procure, Rajasthan E-procure , Maharashtra E-Productre etc.
Keyword is the popular name for a given product or service. Which is the category to find a relevant tenders for the specific business.
Bidders submit their technical bid and financial bid simultaneously, but sealed in two separate envelopes. The buyer evaluates the technical proposals first. Once technically qualified bidders are identified, the financial (price) envelopes of only those successful bidders are opened.
A collaborative approach where the buyer's exact specifications are not predetermined. Bidders do not submit priced bids in the beginning.
Stage 1 : Bidders submit initial, non-priced technical proposals. The buyer and bidder then hold structured dialogues/negotiations to refine requirements, design, and standards.
Stage 2 : The buyer issues finalized technical specifications, and invites technically competent bidders to submit their complete, priced, and final bids.
Single Bid System evaluates both technical and financial offers simultaneously, whereas a Two Bid System is a sequential process where the technical proposal is evaluated first, and only qualified bidders have their financial bids opened
Single Packet evaluates technical and financial bids together at the same time. Technical documents and financial quotes are submitted, opened, and ranked concurrently.
A tender alert is an automated notification (via email or SMS or What's App) sent to your business whenever a new tender is published that matches your predefined keywords, industry, or geographic location.
A corrigendum is an official amendment, addition, or correction made to the original tender document after it has been published. It could change deadlines, technical specifications, or quantities, and must be strictly followed.
No. While they largely focus on government/public sector procurement, many services also track tenders from large private corporations, multinational companies, and NGOs.
Buyers maintain a database of registered, empanel, or approved suppliers for specific categories of goods or services. When creating a tender, the procuring official selects "Limited Tender" and manually invites a specific subset of these empanel vendors.
It is the mandatory preliminary process where a supplier formally registers with a procuring organization or government portal. It verifies a company’s legal, financial, and technical capabilities, effectively acting as an eligibility gateway required to bid on specific contracts.
Business Proofs (PAN, Adhar, GST, etc), Tax Details, Financial Details, Certifications (MSME, Any License, etc) that the firm holding.
"L1" stands for Lowest Bidder. Once technical bids are cleared, financial bids are opened and ranked as L1, L2, and L3. The L1 bidder is the one who offered the lowest price. In many standard supply / service tenders, the L1 bidder is typically awarded the contract, though buyers may evaluate using a QCBS (Quality and Cost-Based Selection) model for complex consultancy or IT projects.
Bill of Quantities. A document detailing the materials, labor, and costs required for a project.
Refers to price rankings in bids. L1 is the Lowest bidder, L2 is the Second Lowest, and L3 is the Third Lowest.
Yes, many government agencies (including through GeM) have updated their policies to encourage startup participation by offering relaxations on prior turnover and experience requirements.
While government tender notices are published publicly, information aggregation services require a subscription fee to provide customized daily alerts, advanced filtering, and detailed tender documents.
ePBG (Electronic Performance Bank Guarantee) is a financial guarantee submitted by the winning bidder to ensure contract fulfillment. It serves as protection for the buyer if the vendor fails to deliver on their obligations.
- Tender Creator : Tender Creator is an official who has been assigned the role for Tender Creation in any government portal. The user with this role can create tenders.
- Tender Publisher : Tender Publisher is an official who will verify the correctness of the tender being published and has been assigned the role for Tender Publishing in any government portal.
The Tender Document will state how long the bids should remain valid. This implies that the Tender Inviting Authority will complete the bid opening, tender evaluation and contract award during this period.
NIT stands for Notice Inviting Tender. It is the formal, foundational document published by a buyer (a government department, public sector unit, or private company) to invite contractors and suppliers to bid on a specific project, procurement, or service.
- Security Deposit : Security Deposit is deducted from running bills (or submitted as BG) to ensure proper completion of work. Generally: 5% – 10% of contract value.
- Performance Guarantee : Performance Guarantee (PG) is submitted after award of work. Generally: 3% – 5% of contract value. Submitted as Bank Guarantee.
- Estimated Cost : Prepared by department before tender.
- Tender Cost : Amount quoted by contractor.
An RFQ is a straightforward request asking for the cost of a particular service or material, focusing mainly on pricing. An RFP, on the other hand, is broader—it includes not only pricing but also technical details, methodologies, and how the contractor plans to execute the project.
A pre-tender meeting is where the client and potential contractors meet to discuss the project and address any questions about the tender documents. It’s important because it clears up any confusion, helps contractors understand the project better, and ensures all bidders are on the same page.
- Forward Auction : A standard auction where a seller offers items to multiple buyers, who continuously bid up the price. The highest bidder at the close wins.
- Reverse Auction : Common in procurement, this involves buyers competing to offer the lowest price to win a contract from a single buyer.
- EMD : It is a "good faith" deposit paid upfront during the bidding phase to prove serious intent and discourage frivolous bids. Refunded to unsuccessful bidders. For the winner, it is usually converted into the security deposit or refunded after signing.
- Security Deposit : It is a performance guarantee paid by the winning bidder or tenant after the agreement is awarded to ensure terms are fulfilled. Refunded only after the successful completion of the project or contract period. Forfeited if the contractor breaches the contract.
Government e-Marketplace (GeM) is an online platform launched by the Government of India for purchasing goods and services by government departments, PSUs, and organizations in a transparent and paperless manner. Suppliers and service providers can register on GeM to participate in bids, receive orders, and do business with government buyers.
GeM stands for Government e-Marketplace.
GeM was introduced to make government procurement transparent, efficient, and paperless.
Businesses should register on GeM to sell products and services directly to government buyers.
Manufacturers, traders, service providers, MSMEs, startups, and companies can register on GeM.
Various products and services like office supplies, IT products, machinery, and professional services etc can be sold on GeM.
GeM helps buyers get transparent pricing, faster procurement, and verified sellers.
GeM is managed by the Government of India under the Ministry of Commerce and Industry.
Yes, GeM is primarily designed for procurement by government departments, ministries, PSUs, and authorized organizations.
Yes, GeM is an online platform available for buyers and sellers across India.
Yes, eligible startups can register and sell products or services on GeM.
Yes, the GeM process including registration, bidding, ordering, invoicing, and payment is fully online.
It is the process of validating products before listing on GeM.
Brand approval verifies manufacturer authenticity on the portal.
It is permission from OEM allowing a reseller to supply products.
Aadhaar Card, PAN Card, GST Certificate, business proof, and bank details are required for GeM registration.
GST is generally required for selling products on GeM.
Yes, GeM registration is free for sellers. further transaction charges may applicable accordingly.
It is the registered identification number of a seller on GeM portal.
Yes, MSMEs and startups can register on GeM and get various benefits.
GeM Registration may take a few hours to a few working days depending on verification requirements.
Yes, the registered mobile number can be updated on GeM through profile settings and verification if the Registration is conducted through PAN card.
Yes, sellers can change their registered email ID on GeM after verification.
PAN details can be changed only in specific cases and may require proper document verification and approval from GeM.
Yes, GeM may require OTP or document verification before updating important account details.
Yes, GeM allows addition of multiple users with different roles and permissions under one organization account , which is known as Secondary Account.
Seller can create upto 50 secondary accounts as per the role requirement.
Sellers can reset their GeM password using the “Forgot Password” option available on the GeM login page.
Registered mobile number, email ID, or user verification details are generally required to reset the password.
Sellers can recover their GeM user ID through the login recovery option using registered mobile number or email ID.
Sellers can find their existing GeM account by checking registered mobile number, email ID, GST number, or business details on the GeM portal.
No, duplicate GeM accounts with the same business credentials are generally not allowed.
Account recovery helps sellers regain access to their GeM profile, orders, catalogues, and business activities securely.
Caution money is a refundable security deposit paid by sellers on GeM for participating in certain categories and bids.
Caution money is required to ensure genuine participation and maintain trust and compliance on the platform.
Sellers can pay caution money online through the GeM portal using available digital payment methods.
Yes, GeM caution money is generally refundable as per GeM rules and conditions.
Sellers participating in specific product categories, bids, or OEM related requirements may need to pay caution money.
Catalogue uploading on GeM is the process of adding product or service details, specifications, images, pricing, and other information for selling on the platform.
Sellers upload products on GeM to make their products visible to government buyers and receive orders online.
Product name, brand, specifications, images, price, warranty, and technical details are commonly required for catalogue uploading.
Quadrants on GeM are product classification sections used to organize products based on standard specifications and approval requirements.
Product images help buyers understand product quality, specifications, and branding before purchase.
Yes, sellers can update product pricing , delivery location & stock as per GeM policies.
Brand approval helps verify product authenticity and ensures genuine selling on the platform.
Incorrect product details may lead to rejection, suspension, or buyer complaints on GeM.
Q stands for Quadrants
Q1 includes products with standard specifications where sellers can directly upload and sell products.
Q2 includes products requiring additional technical specifications or category-based approvals before listing.
Q3 includes products that generally require OEM authorization or brand approval for selling on GeM.
Q4 includes highly standardized or restricted products with stricter quality and compliance requirements.
Q5 includes Self-Help Groups (SHGs) Products.
Q6 includes ODOP (One District One Product).
The Manufacturer Panel on GeM is used by businesses that manufacture their own products and sell directly to government buyers.
The Reseller Panel on GeM is used by businesses that sell products of other brands or manufacturers.
GeM keeps both panels separate to verify product ownership, maintain transparency, and ensure proper seller authorization, Service Information.
GeM includes many types of professional, technical, manpower, maintenance, transport, medical, food, security, and support services for government procurement.
Yes, different service categories require specific licenses, registrations, and compliance documents based on the nature of the service.
Yes, businesses can register on GeM only for providing services without selling products.
Service bidding on GeM is the process where government buyers invite quotations or bids from service providers.
Yes, registered service providers can participate in bids and tenders related to their service category.
Compliance documents help verify legal eligibility and service quality standards.
Manpower service providers generally require LIN (Labour Identification Number), EPFO, ESIC, GST, and related labour compliance documents.
LIN is required to verify labour compliance and ensure legal manpower service operations.
Food service providers generally require FSSAI registration or license along with GST and business documents.
FSSAI is required to ensure food safety, hygiene, and compliance with government regulations.
Medical-related businesses generally require a valid Drug License along with GST and business documents.
A Drug License is required to verify legal authorization for selling or supplying medical products and healthcare-related items.
Security service providers generally require a valid PSARA License along with labour and business compliance documents.
PSARA is required to legally operate private security services and ensure compliance with security regulations.
Pest Control service providers generally require a valid CIRBC Form VIII license.
Common documents include PAN Card, GST Certificate, Udyam / MSME Certificate, Startup India Certificate, OEM Authorization, Technical Compliance Sheet, Product Catalogue, Experience Certificates, CA Certificate, EMD/Exemption documents, and signed ATC documents.
A GeM tender checklist is a verification list used before bid submission to ensure all mandatory documents and compliance are completed.
Proper document preparation helps avoid bid rejection due to missing, unsigned, or incorrect documents.
Yes, most tenders require documents to be signed and stamped by the authorized signatory which is also counted as token of acceptance of the terms & conditions.
It is a letter issued by the manufacturer authorizing a dealer or reseller to participate in the tender.
It is a tender-specific authorization letter issued by the manufacturer for a particular bid.
EMD exemption is generally available for MSME or DPIIT recognized startups as per tender requirement.
Technical compliance means confirming that the offered product matches the tender specifications.
ATC means Additional Terms & Conditions which bidders must accept and submit with signature and seal.
ATC are the buyer's additional requirements for the bid. These may include OEM authorization, warranty, delivery schedule, experience criteria, turnover requirements, and other conditions. Always review the ATC carefully before participating.
Verify all mandatory documents, signatures, technical compliance, EMD documents, and price details before submission.
A compliance statement confirms acceptance of technical specifications and tender conditions.
It is a self-declaration confirming that all submitted information is genuine and accurate.
It is used to verify product specifications and technical details.
No, some tenders provide exemptions for startups or MSMEs.
It is the minimum annual turnover requirement specified in the tender.
A CA Certificate verifies turnover, financial status, or net worth.
It is an agreement ensuring ethical business practices during procurement.
It confirms that the bidder has not been blacklisted by any Government organization.
Correct make and model details help in product verification and compliance.
Yes, clear and readable scanned copies are generally accepted.
PDF is the most commonly accepted file format on GeM.
MTC confirms product quality, composition, and physical properties.
It is a written confirmation regarding compliance, warranty, or delivery commitments.
It confirms that the supplied product will carry warranty coverage.
Proper file naming helps buyers easily identify documents.
It helps avail benefits like EMD exemption and purchase preference.
DPIIT recognized startups may receive exemption from turnover and experience criteria.
It confirms acceptance of commercial terms like payment and delivery conditions.
Avoid unsigned documents, expired certificates, blurred scans, and incorrect details.
It is important to submit bid before deadline as timely submission can avoid last minutes rush , last minutes technical difficulties , ensure compliance with technical requirement.
Some tenders require physical samples for technical evaluation.
It is a declaration confirming compliance with tender conditions.
ATC contains important terms regarding delivery, penalties, warranty, and inspection.
Yes, active GeM registration is compulsory for participation.
It is submitted instead of EMD in certain tenders.
It gives preference to MSME, Startup, or Make in India suppliers.
It confirms local manufacturing percentage under Make in India policy.
It certifies compliance with Make in India procurement policy.
It allows buyers to inspect goods before acceptance.
It specifies the supply timeline after order placement.
LD (Liquidated Damages)- clause defines penalties for delayed supply.
It confirms proper packaging to prevent transit damage.
It is an undertaking to replace defective material.
It allows buyers to increase or decrease order quantity by mainly 50% or 25%.
Mismatch in OEM details may lead to rejection.
It proves previous work or supply experience.
It is evidence of completed or ongoing supply work.
Unreadable documents may be treated as non-submitted.
Yes, related documents are often merged for convenience.
It means arranging documents serially with page numbers.
It confirms unconditional acceptance of tender terms.
Deviation means non-acceptance of any tender condition.
The GeM process generally includes tender search, tender analysis, eligibility verification, document preparation, compliance review, bid submission, order execution, invoice generation, CRAC completion, and payment processing. Each stage must be completed as per the buyer's requirements and GeM guidelines.
Companies participate in tenders to get business opportunities from government departments and private organizations. By winning a tender, businesses can receive work orders, supply contracts, service projects, and long-term business growth opportunities.
Tenders can be searched through government portals such as Government e-Marketplace (GeM), ,and department portals based on the client’s product category, service type, location, eligibility, and business requirements.
After searching the tender, we download and review the complete tender document carefully, including eligibility criteria, technical specifications, EMD details, required certificates, submission dates, and terms & conditions before participating in the bid.
After downloading the tender document, it is important to check the type of tender, such as GeM tender, open tender, limited tender, service tender, supply tender, OEM based tender, BOQ tender or turnkey project, so that the participation process and eligibility can be understood properly.
A normal tender can be identified by checking the tender scope, eligibility criteria, required documents, item quantity, technical specifications, and participation conditions mentioned in the tender document. If the terms are simple and no special authorization or high eligibility is required, it is generally considered a normal tender.
A BOQ (Bill of Quantity) tender can be identified when the tender document includes an Excel or BOQ sheet where bidders have to fill item rates, quantity, pricing, or total amount and upload it during bid submission.
A Custom/Universal tender can be identified when the buyer’s specification document contains customized requirements, equivalent brands, or general technical specifications instead of one fixed brand or OEM. In such tenders, multiple eligible suppliers can participate by matching the buyer’s required specifications.
The Tender ID can be identified from the tender notice or portal page. Every tender has a unique Tender ID or Bid Number provided by the buyer or tender portal for tracking, participation, and reference purposes.
After checking the Tender ID, it is important to verify the department name, tender location, buyer details, required documents, eligibility criteria, bid submission date, EMD details, and technical specifications mentioned in the tender document.
After checking EMD and ePBG details, it is important to review the complete ATC (Additional Terms & Conditions), buyer-specific conditions, eligibility requirements, technical specifications, payment terms, delivery conditions, and all mandatory clauses mentioned in the tender document before participating.
The documents required for bid participation vary depending on the specific bid and its eligibility criteria. However, commonly requested documents include an OEM Authorization Certificate, Product Catalogue/Brochure, Compliance Sheet, Experience Certificate, Turnover Certificate, Undertakings/Declarations, and other technical documents as specified in the bid. Bidders should carefully review the bid document and ensure that all required documents are uploaded before submitting the bid.
Select a GeM catalog that matches the bid specifications. Ensure the make, model, and technical specifications meet the buyer's requirements.
Wrong category selection may result in disqualification.
Enter the unit price and total price in the financial section. If a BOQ is required, upload it in the format specified by the buyer.
In most GeM bids, the quoted price is GST inclusive. However, always check the bid document and financial format for confirmation.
Yes. You can withdraw the bid, edit and resubmit your bid until the bid closing date and time.
You can withdraw your bid using the "Withdraw Bid" option before the bid submission deadline.
Provide a clear response and upload the requested documents within the specified time limit.
Once the bid is rejected, seller gets an one-time opportunity to submit a representation challenging the buyer's decision.
The buyer evaluates the submitted documents, technical specifications, certificates, and compliance with the ATC. Only technically qualified bidders proceed to financial evaluation.
Among all technically qualified bidders, the bidder with the lowest evaluated price is declared the L1 (Lowest Bidder).
Bids may be rejected for various reasons, including selection of an incorrect catalog, failure to submit mandatory documents, non-compliance with the Additional Terms and Conditions (ATC), incorrect price quotation, non-submission of the required OEM Authorization Certificate, or mismatch between the offered product/service and the technical specifications mentioned in the bid. Bidders should carefully review all bid requirements and supporting documents before submission to avoid rejection.
The buyer issues a Purchase Order (PO). The seller must accept the order and begin the delivery process.
The invoice can generally be uploaded after successful delivery and completion of the required acceptance process.
CRAC (Consignee Receipt and Acceptance Certificate) confirms that the buyer has received and accepted the goods/services. It is essential for payment processing.
Payment is processed after invoice approval and CRAC generation. The timeline depends on the buyer's payment process and department procedures.
Successful order execution, timely delivery, and good performance can improve the seller's rating and credibility on GeM.
The seller may face penalties, order cancellation, negative impact on seller ratings, and other actions as per GeM policies.
It is an online competitive price reduction process.
An invoice on GeM is a billing document uploaded by the seller after supplying products or services to the buyer.
Sellers upload invoices on GeM to request payment for completed orders and maintain transaction records.
Yes, invoice uploading is generally mandatory for payment processing on completed GeM orders.
Buyers on GeM are government departments, ministries, PSUs, educational institutions, and other authorized government organizations.
Invoice generation is the process of creating a bill for supplied products or completed services.
GST details are required for tax compliance and proper billing on GeM transactions.
Yes, buyers can reject invoices if there are errors, incorrect details, or delivery issues.
Accurate invoices help ensure smooth payment processing and avoid disputes.
Buyers make payments through the GeM portal directly to the seller’s registered bank account after order verification and invoice approval.
Sellers generally receive payment after successful delivery acceptance and invoice processing by the buyer.
Invoice verification helps ensure transparency, proper billing, and secure payment processing between buyers and sellers.
Bank details are required on GeM to receive payments directly from government buyers for completed orders and services.
Yes, sellers can update bank details on GeM after verification and approval.
Yes, the bank account name should match the registered business or authorized person details.
Yes, payments from government buyers are directly credited to the seller’s registered bank account on GeM.
OEM stands for Original Equipment Manufacturer.
Vendor Assessment for GeM is conducted by RITES Limited.
An OEM panel allows manufacturers to sell products under their own brand name on GeM, prevents product cloning, and helps in getting EMD exemption in many tenders.
There are two types: Vendor Assessment (VA) and Vendor Assessment Exemption (VAE).
Documents such as BIS Certificate, Medical License, and CMVR Certificate are accepted for VAE.
Vendor Assessment has two stages: Desktop Assessment and Video Assessment.
Desktop Assessment is the stage where uploaded documents are verified by the assessment agency.
Video Assessment is the process where the factory and manufacturing activities are verified through live video verification.
NC stands for Non-Conformity. It is a query raised by the assessor regarding the application or documents.
Yes, NC replies must generally be submitted within 4 days, otherwise the application may get canceled due to non-response.
Yes, the factory location is tracked during Video Assessment and must match the manufacturing address mentioned in the application.
The factory banner should clearly display the GST number and complete factory address.
The process should be shown according to the flow diagram uploaded in the application.
All machines uploaded in the machinery list must be available in working condition at the factory.
Contract Manufacturing is a process where the manufacturer and brand owner are different companies.
In such cases, Annexure-2 declaration can be submitted.
After creating Vendor Assessment on GeM, login credentials are sent to the registered primary email ID.
Mandatory certificates, licenses, or test reports related to the applied product category should be uploaded.
No, once submitted, the application cannot be edited or modified.
No, the assessment fee is non-refundable even if the application gets rejected or canceled.
A BIS certificate with a valid CML number is required. CRS certificates are generally not accepted for exemption.
CMVR exemption is available for categories such as E-cart for Goods and E-cart for Passengers.
Yes, updated ITR details are mandatory, otherwise the application may get rejected.
Assessment fees depend on the seller’s turnover category and are charged as per GeM/RITES guidelines.
Yes, if the vendor has a valid MDR/Medical License, exemption can be processed.
An OEM panel is generally valid for 3 years.
VAE is usually valid for 3 years or until the certificate expiry date, whichever is earlier.
There is no fixed limit if the previous request has already been assessed.
The official helpdesk email is gem.helpdesk@rites.com and the helpline number is 9667629900.
If the category is evolved, fresh assessment may not be required. If the category changes completely, fresh assessment is required.
Applicants should review the rejection remarks and reapply after correcting the issues.
Brand Listing means registering your brand on the GeM portal.
A registered trademark certificate is generally required.
Manufacturers may register an unregistered brand through undertaking documents, but resellers usually require a trademark certificate.
Generally, three chances are available for Brand approval.
Yes, a brand revival request can be submitted through GeM Helpdesk.
Yes, Q2 OEMs can authorize resellers using an authorization code.
Authorization codes can be generated from the OEM dashboard.
Resellers can update the authorization code by selecting the category and entering the brand name and code.
A Deemed OEM is an Indian applicant firm representing a foreign parent OEM located outside India.
Video Assessment is conducted at the foreign manufacturing site.
Video Assessment is conducted at the original manufacturer’s factory.
Documents such as GST Certificate, Udyam, Factory License, Machinery List, Product Images, and Quality Certificates are commonly required.
Yes, rented factories can be used if valid rent agreement and supporting documents are available.
Yes, an active GST registration is mandatory for OEM registration on GeM.
Yes, multiple relevant product categories can be added in one application.
Supporting documents such as rent agreement or additional proof may be required to justify the address difference.
No, only manufacturers or eligible entities can apply for OEM registration.
Trademark is not always mandatory for OEM registration, but it is highly recommended for brand protection.
The complete process generally takes a few weeks depending on document approval and assessment scheduling.
It is a verification and approval process conducted through the RITES Vendor Assessment portal for OEM registration.
The official portal used is ritesva.com.
Electricity Bill, Water Bill, Telephone Bill, Rent Agreement, Property Tax Receipt, PNG Bill, Factory License, etc.
The address proof should not be older than 3 months from the application date.
Yes, for proprietorship firms it can be in the proprietor’s name.
Yes, a detailed catalogue list is mandatory.
Yes, it should be printed on company letterhead with sign and stamp.
These are certifications or test reports required as per GeM specifications.
Yes, NABL accredited laboratory test reports are accepted.
It is the GST certificate of the manufacturing unit used for production.
Yes, valid address proof of the manufacturing unit is mandatory.
It is a diagram explaining the manufacturing process of products.
Yes, it should be printed on company letterhead with sign and stamp.
It is a list of machines used in manufacturing products.
It helps verify the manufacturing capability of the company.
It is a list of suppliers from whom raw materials are purchased.
Yes, Safety Standard Operating Procedures are mandatory.
It is a declaration confirming OEM status as per the prescribed format.
It is a notarized declaration on ₹100 stamp paper.
Yes, all pages must be notarized.
It is the MCA generated company information document.
It can be downloaded from the MCA portal.
Directors and shareholders must provide Aadhar cards.
It is the annual return filed with MCA.
It is an undertaking submitted as per prescribed format.
It authorizes an official to sign and certify documents.
It is the legal agreement between partners of a partnership firm.
It is the agreement defining rules and responsibilities of LLP partners.
It is the amended LLP agreement form filed with MCA.
It is the Certificate of Incorporation of LLP.
Yes, Aadhar cards of all partners are required.
It is an undertaking related to Joint Venture conditions.
It is an undertaking submitted in prescribed format for companies.
Yes, clear scanned copies can be uploaded.
Yes, declarations should generally be on company letterhead.
They verify the authenticity of submitted documents.
The application may be delayed or rejected.
No, valid and updated documents should be submitted.
It verifies the manufacturer’s authenticity and capability.
Yes, the final submission includes an Index document.
The service provider prepares it after receiving all documents.
Yes, companies can apply for multiple categories.
The details should match to avoid rejection.
Yes, with a valid notarized rent agreement.
In some cases, signed and stamped scanned copies are sufficient.
They prove product quality and compliance.
The timeline depends on document verification and assessment.
Yes, corrections can be made if clarification is requested.
Before final submission, ensure that all documents are properly filled, signed, stamped, updated, and uploaded in the correct format as per the OEM checklist requirements.
E-Procure (Electronic Procurement) is an online system used for purchasing goods, services, and works through a digital platform. It allows users to publish tenders, submit bids, upload documents, and complete the procurement process electronically in a secure, transparent, and efficient manner.
E-Procure provides a transparent, secure, and efficient procurement process. It reduces paperwork, saves time and cost, allows online tender participation from anywhere, improves communication between buyers and suppliers, and helps in faster bid submission and evaluation. It also minimizes manual errors and increases transparency in the tendering process.
To participate in E-Procure, a user requires a computer or laptop with internet connection, a valid Digital Signature Certificate (DSC), registered mobile number and email ID, updated browser and Java setup (if required), and registration on the respective e-procurement portal. Required tender documents should also be ready for upload during bid submission.
DSC (Digital Signature Certificate) is a secure digital key used to verify the identity of a person or organization while submitting documents online. It is commonly used in e-tendering and e-procurement portals for secure login, document signing, and bid submission.
There are mainly 3 types of Digital Signature Certificates (DSC) : Class 1 DSC / Class 2 DSC /Class 3 DSC
Class 1 DSC is used for basic email verification and low-risk transactions. It is generally not used for e-tendering and has largely been discontinued for official procurement purposes.
Class 2 DSC was previously used for filing documents on government portals such as MCA and Income Tax. It has now been replaced by Class 3 DSC for most official and tendering activities.
Class 3 DSC is the highest level of Digital Signature Certificate security and is widely used for e-tendering and government portals. It is required for platforms such as GeM, CPPP, IREPS, ICEGATE, and other e-Procurement systems. It is available in the following forms:
- Sign
- Encrypt
- Sign + Encrypt
Individual DSC – issued in personal name. / Organization DSC – issued on company name with authorized person details.
Class III DSC is the highest level of Digital Signature Certificate security and is most commonly used for government and e-tendering portals. It is required for portals like Government e Marketplace, IREPS, e Procurement, ICEGATE, and other e-Tendering platforms. It is available in three types: Sign, Encrypt, and Sign + Encrypt Combo.
There are many e-Procure websites used by different government departments and organizations in India. Some commonly used e-Procurement portals are: State e-Procurement Portals, CPPP (Central Public Procurement Portal), Coal India e-Procurement Portal, BHEL e-Procurement Portal.
Some common difficulties faced in e-Procure are: DSC installation and mapping issues, Portal login and password problems, Slow or technical server issues on tender portals, Difficulty in understanding tender eligibility criteria, Short tender submission timelines.
To access the eProcurement system, you need a computer system with Pentium IV configuration and above and an internet connection. It is recommended that the connection can be a dedicated connection for smooth operation of the system. The Browser should be Java enabled. ( Mozilla Firefox / Google Chrome / Internet Explorer)The driver for the Digital Signature Certificate (DSC) is to be installed in the system once. The drivers are provided by the DSC providers along with DSC ( in CD or can be downloaded).Java Runtime Environment (JRE) should be installed in the client system. This can be downloaded from the download links of the eProcurement System. You may kindly note that, the client system should have administrator privilege to install the DSC drivers and JRE.
You can use your account anywhere in the world with the above mentioned configuration (as in S. no.2 ). You need to carry your DSC with you.
The Default date time format is Indian Standard Time (IST), Which is (GMT +5:30). The format used is DD-Mon-YYYY HH:MM AM/PM. This standard convention is followed in all the pages.
The users can use the link 'Latest Active Tenders' available in the Home Page of this portal, to see all the tenders hosted on this Portal and download the Tender Schedule free of cost. The link 'Tenders by Closing Date' gives the facility to view the Tenders which are closing Today or closing within next 7 days or closing within next 14 days. The link Corrigendum lists all the corrigendum published for the related Tenders. The site also provides facility to search for tenders on various parameters such as Tenders based on value, department, product category, etc.
All are advised to install and keep an update of the signatures of the Antivirus. Bids with virus infected files are likely to be rejected by the e-Procurement Portal.
In the Home Page, under the downloads link, links for the software that are required for working with the application are given. These links point to the Open Source software and hence no licensing is required for using any of these software. Few of the links include Open Office, Adobe Reader, PDF Creator, DWF Viewer etc. DWF viewer can be used to view the Auto-cad documents which are uploaded in DWF format.
It may Depend on the tender conditions : If the tender document states that only online submission with DSC (Digital Signature Certificate) is required, then you do not need to submit ink-signed hard copies. If the tender specifically requires submission of original documents, hard copies, or a physical bid to the TIA office, then you must submit the ink-signed documents as per the tender instructions.
Online enrolment for eProcurement is very simple as a bidder. Go to Tenders Home Page Click on Online Bidder Enrollment link and just fill up the registration form online. On successful submission, the registered login id can be used to login. Then login again and map your Digital Signature certificate with your account, which completes the online enrolment process. Bidders require class 3 DSC with only Signing Certificate, to be mapped on the portal.
NIC does not charge the Bidders for enrollment. The same is dependent on the Organization policy. Please check with the organization.
Your enrollment is valid as long as your business exists. However upon expiry of your Digital Signature Certificate (DSC), you have to renew your DSC from the Certifying Authority and re-enroll the DSC. This might be different in some of the States e-procurement system, where in you may have to check with the respective authorities will approve your enrollment only then, you will be able to participate.
After registering on eProcurement system, You can just login, using the user ID, password and the Digital Signature Certificate, in to the portal.
Yes, after logging in to the system, on the Dash Board, you may edit your details by clicking edit profile. Almost, all information except your login id can be changed.
As per the IT ACT, this e-procurement portal does not allow to register any DSC issued by CAs other than Indian CAs. However, Some of our Certifying agencies issue DSC for foreigners without visiting India. The details of which are already made available under the Downloads link of this portal.
No. The same is not allowed to be registered in this portal.
Yes. Kindly refer to the link DSC for foreign Bidders under the Downloads Option which is available in the Home Page. Following the procedure given, the Foreign Bidder / Consultant can get the Indian DSC issued and participate in this eProcurement portal without visiting India.
The PAN / TAN is a mandatory field. As foreign bidders need not possess a PAN /TAN they may enter the dummy value TEMPZ9999Z as a PAN number and continue the process. This will be applicable exclusively for foreign bidders or specially exempted sector. For clarity sake, the detail given in the enrollment form is reproduced below: For Bidders who do not have PAN/TAN number may enter TEMPZ9999Z as the PAN/TAN number.
No specific Windows setting is generally required to upload multiple files. Please check whether the tender portal allows multiple file uploads for that particular document category. If multiple uploads are not supported, you may need to combine the documents into a single PDF or ZIP file and upload it. Also, ensure that you are using a supported browser and that the DSC utility is functioning properly.
It is usual practice that the value of conversion is normally done on the day of Financial Bid Opening based on the selling rate as on that date. However, the same information may be given in the Tender Notice document. The details given in the tender notice as specified by the Tender Inviting Authority will be the final.
After logging in, navigate to the active tenders section, select a tender of interest, download the documents, prepare your bid, and upload it before the deadline.
Typically, bids cannot be edited after submission. Check the platform’s guidelines for bid modification or withdrawal policies.
Commonly required documents include business registration certificates, tax identification, financial statements, and relevant certifications.
Use the platform’s dashboard or bid tracking feature to monitor the status updates and notifications.
Yes, e-Procure platforms use encryption and secure login protocols to protect data and ensure transaction integrity.
Use the “Forgot Password” link on the login page to reset your password via email verification.
Some platforms may charge registration or transaction fees; check the specific platform’s fee structure.
Most platforms provide a helpdesk contact or support email/phone number for resolving technical issues.
Log in to your account, go to the profile or document section, upload updated documents or change details, and save the changes.
e-Procure platforms typically handle tender announcements, bid submissions, bid evaluation, purchase orders, contract management, and supplier payments.
Yes, you can participate in multiple tenders as long as you meet the eligibility criteria and submit separate bids for each.
Most platforms offer tender alerts via email or SMS. You can also regularly check the “Active Tenders” section after logging in.
Late submissions are usually not accepted. Ensure you submit your bid well before the deadline to avoid disqualification.
Many platforms provide access to past tender awards and results for transparency and reference.
e-Procure systems use encrypted data storage and restrict access to bids until the official opening time.
Contact the platform’s technical support immediately. Some platforms also have FAQs and troubleshooting guides.
Many e-Procure platforms provide user manuals, video tutorials, and webinars to help new users navigate the system.
MSME stands for Micro, Small, and Medium Enterprises.
MSME details are required on GeM to provide eligible businesses with government benefits, preferences, and exemptions under MSME policies.
Adding MSME details can help sellers receive tender exemptions, better opportunities, and policy benefits from government buyers.
No, MSME registration is not mandatory, but it is beneficial for eligible businesses.
Businesses should register as MSME to receive government benefits such as subsidy schemes, tender benefits, easier loans, tax advantages, and support for business growth.
Udyam Registration is the government registration process for MSMEs in India.
Yes, Udyam Registration helps sellers receive MSME related benefits and exemptions on GeM.
Yes, new eligible businesses can apply for MSME registration online.